Privacy Policy

This document is an electronic record in terms of India’s Information Technology Act, 2000 and rules thereunder as applicable, and the provisions related to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.

SmartVizs Private Limited ("us", "we", "our", “SmartVizX”) owns and operates the https://trezi.com and https://app.trezi.com websites and their web pages (our “Website”) and owns the product named Trezi (the “Product”) that can be downloaded from this website (collectively the “Service”).

This document informs you of our policies regarding the collection, use, storage, retention and disclosure of personally identifiable information as well as any proprietary content and non-personal information you provide when you use our Service, and the choices you have associated with that information.

By visiting our Website and using the Service, you agree to the collection and use of information in accordance with this policy, and to be bound by the terms and conditions of this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://trezi.com/terms-conditions/

What Information Do We Collect, and How?

We collect several different types of information for various purposes to provide and improve our Service to you.

Information You Provide to Us

While registering or subscribing to use our Service and/or Product, we ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. Personal Information may include, but is not limited to:

First name and last name*
Email address*
Registration password*
Full address, including Street address, City, State/Province, ZIP/Postal code, and Country
Billing address*, including Street address, City, State/Province, ZIP/Postal code, and Country
Employment information (company you work for, designation/role)

* First name, Last Name, the Email address, Billing address and registration password are required in order for you to use our Service and/or Product. All other Personal Information is optional.

When you subscribe to our Service and if your billing address is in India, we ask for the following additional information required for the purposes of levying the Goods & Services tax (GST):

Trade name of the Business entity person (if GST needs to be claimed)
GSTIN number
Whether the business is tax exempt (e.g. Domestic SEZ companies)

We also receive personal information when you: communicate with us via email, postal mail, telephone, or via social media channels; chat with us or submit any forms on our Website; subscribe to any newsletters on our Website; submit a support request.

This information is stored on Amazon DynamoDB cloud database services provided by Amazon Web Services (AWS). For more details of AWS's privacy and security processes, please visit http://aws.amazon.com/privacy/ and http://aws.amazon.com/security/.

We also use personal data to generate and store invoices for the Service you pay for, and this data is stored in our electronic accounting systems.

Usage Data Including Cookies Collected Automatically

When you access our Service (e.g. by visiting our Website via a browser or any other client, or by launching the Product), we also automatically collect and process non-personally identifiable information on how the Service is accessed and used by you ("Usage Data") through tracking technologies and Cookies. The source of the Usage Data is Google Analytics and Facebook Pixel.

Website Usage Data

Your computer's network location and Internet Protocol address (i.e. IP address)
Browser type and version
The referring site details (such as the URL of the site through which you came to our Website)
The pages of our Website that you visit, and time spent on each page
The time and date of your visit

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your device. Cookies help us understand how people use and navigate a website, authenticate and remember a user’s login details, and store website preferences. You can learn more about our use of Cookies here.

The legal basis for the collection and processing of this data is our legitimate business interest in monitoring and improving our Website and Service.

Product Usage Data

When you use our Product on a computer, we collect non-personal information on that computer system’s hardware (e.g, CPU details, RAM, VRAM and GPU usage details) and software (including but not limited to operating system version, processes running per session). We collect non-personal information on the Product performance (including but not limited to session duration, player positioning, model details including load times, frames per second).

We collect this information in order to understand and improve the performance of our Service and Product on various types of hardware, software and model configurations, and the basis of this collection and processing is consent.

We may collect some or all of the following data:

If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:

Platform (automatic)
Device (automatic)
OS major (automatic)
OS minor (automatic)
Install timestamp: it is the timestamp of the first event received from the Product
Boot-up timestamp: it is the timestamp of when a user starts the Product
Error events such as any errors encountered by the user while using the Product

Payment Information

We collect information on the type of subscription plan you have subscribed to (monthly or annual) and your subscription renewal preference.
We NEVER collect or store your credit card, debit card or bank account number, credit card or debit card expiry date, or any details related to your credit card, debit card or bank account, or any other payment mechanism(s) you may use to pay for the Service. We use third-party payment processors who are independently responsible for collecting such information from you to process and fulfil all payments made by you for the Service. We cannot guarantee the information privacy policies or performance of our third-party payment processors.

For customers with a billing address in India, we use Razorpay as the third-party payment gateway processor to collect payments online on our behalf for use of our Service.

For customers with a billing address outside India, we use PayPal as the third-party payment gateway processor to collect payments online on our behalf for use of our Service. PayPal’s privacy policy is here.

Why Do We Collect This Information?

We use the collected Personal Information, for the following purposes:

To contact you (e.g. for confirmation of any purchase you made of our Service, for any issues with billing, information on Product updates/upgrades)
To allow you to set up your account and subscribe to the Product
To provide, deliver, maintain and improve the Service
To notify you about changes to our Service
To personalize your experience with our Service
To allow you to participate in surveys in order to improve our Service, based on your communication preferences
To allow you to participate in any interactive features of our Service, based on your communication preferences
To send you information about our Service, targeted marketing and special promotions and offers, based on your communication preferences
To provide customer care and support, including responding to any questions you may have related to the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To ensure our Product is licensed in compliance with applicable law
To protect us, our customers, and our Service

We collect Usage Data for the following purposes:

To understand and improve the performance of our Product and Service
To understand the usage of our Website and to improve its content and performance

Do We Transfer Information?

The information that we collect, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we may transfer the information, including Personal Information, to India and process it there. By providing your Personal Information to us, you are agreeing to the transfer of your Personal Information to India, to SmartVizX and/or its Authorized Third Parties, and to other countries where SmartVizX and/or its Authorized Third Parties acting on our behalf operate, and use, store and process such information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Do We Share Information, With Whom and When?

We do not sell, rent, trade or otherwise disclose your Personal Information to third parties, unless we have your written permission to do so, or except under the following circumstances:

Authorized Third Parties and Individual Contractors

We may employ or work with third-party companies and individual contractors ("Service Providers"), to provide the Service on our behalf, to assist with our business operations such as legal, accounting and marketing, perform Service-related services such as Website hosting, or to assist us in analyzing how our Service is used.

We also partner with third-party companies with whom we have license agreements and other commercial agreements such as distributor and reseller agreements, related to the Product, as well as with business partners to provide relevant third party solutions that complement the Service/Product.

We may share your personal information with such third parties to enable them to perform these tasks on our behalf or for the fulfilment of commercial obligations related to the Service/Product. We require such Authorized Third Parties and Individual Contractors to agree to implement reasonable measures to protect your personal information and to not disclose or use it for any other purpose other than the reason and tasks for which such information was made available to them.

Legal Requirements

We may disclose your Personal Information to government agencies, law enforcement agencies, legal advisors, courts and other third parties in the good faith belief that such action is necessary to:

To comply with applicable laws (including laws outside your state, country or jurisdiction)
To comply with a legal obligation
To defend you and ourselves against legal claims
To protect and defend the rights or property of SmartVizX
To prevent or investigate possible wrongdoing including illegal activities, suspected fraud, intellectual property violations, violation of our Terms of Service and/or End User Licensing Agreement, in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Third-party Advertisers

We do not currently have any agreements with third-party advertising companies and do not share any information with any advertiser.

How Do We Ensure Security of Data?

SmartVizX recognizes the importance of protecting your information against unauthorized access, release or use and the security of your data is very important to us.

We use AWS for storing Personal Information. All AWS customers globally can rely on the terms of the AWS GDPR Data Processing Addendum which includes EU Model Clauses; this means that AWS customers wishing to transfer personal data from the European Economic Area (EEA) to other countries can do so with the knowledge that their personal data on AWS will be given the same high level of protection it receives in the EEA.

But no method of transmission over the Internet, or method of electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee the security of our data storage systems, nor can we guarantee that your information provided to us over the Internet will not be intercepted during transmission.

What Preferences and Choices Do You Have About Your Information?

We offer certain choices about how we communicate with you and what Personal Information we obtain about you.

We ask for your consent when we collect and process information about you, including Personal Information, and we justify why we are asking you for such information.

You can login to your account through our Service, and access, update and make changes to your Personal Information that we have collected by clicking on the “My profile” link.

You can unsubscribe from any newsletters or marketing communication that you may have previously subscribed to by clicking on the “My communication preferences” link.

If you wish to receive a digital copy of all the Personal Information we have about you, you may write to us at legal@trezi.com with a request and we will provide you with this data in a .CSV format that can be easily used in another electronic environment.

We will retain your Personal Information only as long as is needed to meet the requirements as described in this Privacy Policy, or to meet your preferences. If you cancel your Subscription, you will have access to You can request for deletion of all of your Personal Information by writing to us at legal@trezi.com.

After you cancel your account or subscription, you will have access to your account and information till xxx.

You can make changes to your subscription plan by clicking on the “My subscription” link.

You can contact us by email or by writing to us (see “How To Contact Us” at the end of this document) to request access to and make changes to your Personal Information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website that we do not control. We strongly advise you to review the Privacy Policy of every site you visit, as this Privacy Policy will not apply to third party websites.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service is intended for use by a general audience, and no part of our Service addresses anyone under the age of 13 ("Children").

We do not knowingly collect any Personal Information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child/Children has/have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age to provide information to us.

How Do We Make Changes to This Privacy Policy?

We reserve the right to update our Privacy Policy from time to time. We will post the most recent Privacy Policy in this document and update the "Last Modified" date at the top of this Privacy Policy.

If we make any significant change(s) to our Privacy Policy, the change(s) is/are effective when posted in this document and on this page on our Website. We will notify you by placing a prominent notice on our Website, and by sending you a notice via your registered email address prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes.

How to Contact Us?

If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:

By email: legal@trezi.com
By writing to us at:
Attn: Legal Department
SmartVizs Private Limited
A-18 Sector 16
Noida – 201 301
Uttar Pradesh
India

Testimonials

Physical catalogs and mockups; multiple customer iterations; last minute changes and requests - we have long endured these pain-points and still continue to. A virtual reality product like Trezi has helped us move towards being sustainable and in controlling costs which arise due to multiple and distributed stakeholder. We can now virtually decide what works and prevent real, cost-inducing errors
Praveen Rawal Managing Director, India, Singapore and SEA. Steelcase Bangalore, India

From my internal team to my customers, everyone totally believes that this is how designs have to be developed and reviewed. From pitches to design development, we have replaced all static visualization with Trezi. We now aim to extend Trezi’s application to vendors and suppliers we work with. Product selection will benefit immensely from Trezi.
Bhupendra Kumar Founder and CEO, Aeforia Architects New Delhi

We have been working with SmartVizX team on early access preview of Trezi to assess the product’s applicability beyond the design phase, in the construction process. The potential here is immense.
Asheesh Bajaj Project Manager, Hensel Phelps Austin

3D is a big part of my design thinking. While I find it easy to think in three dimensions, my customers do not necessarily have that ability. I do not blame them, they are not trained design minds. For long, I have been looking for a design product that can help me make my customers and suppliers walk and experience the design and environment I have generated. With Trezi I finally have what I have been looking for.
Sombat Ngamchalermsak Co-Founder Paperspace Asia Bangkok

I undertake projects the world over, from India to Europe, Africa and North America. I have been consistently looking for a common vocabulary to present my design thoughts to my clients from different parts of the world. After trying out multiple design visualization tools to help achieve this, I must say that Trezi is the product that is helping me finally get there.
Pranav Iyer Design Principal, Ground 11 Architects Pune

With Trezi, we no longer need to carry sheets and sheets of paper for a design review with our clients. All the sheets of paper do not ensure that clients fully understand the changes and the associated impact. Helping clients, engineering services consultants and building product manufacturers walk through and experience the proposed design in Trezi reduces many errors that typically creep later into construction.
Kulin Kapadia Founder, Alcove Design Consultants Mumbai

I am no longer explaining to my team what I want in a design. Before Trezi, I would ask my team members to build physical models to show what we wanted our customers to experience. But no more. Now, we build real-scale models for ourselves and our clients. And now, there are no errors in design when I say to the team ‘move the pergola further back and see how it feels’. We now experience it accurately, first-hand.
Prashant Kumar Founder, Studio One New Delhi

Virtual reality has become one of the most exciting new technologies. As a leading multinational office furniture manufacturer, we have been searching for virtual product simulation tools that allow customers to acquire deeper product information, reduce our mockup turnaround time and improve our marketing and sales efforts. With Trezi, we achieve all of that. Not only do our customers get to access our products and visualize them in the context of their proposed design, we are also able to provide product information in VR without the need of unnecessary physical mockups.
Chakrit Vorachacreyanan Senior Executive Vice President, International Sales Rockworth, Bangkok