Pricing & Cancellation Policy
SmartVizs Private Limited ("us", "we", "our", “SmartVizX”) owns and operates the https://app.trezi.com website including all sub-domains within this website (the “Website”) and owns the software product named “Trezi” and the various services and components associated with the software, including any Data Files that are packaged with the software, any documentation, both on- and offline, as well as any modifications, derivatives, updates or upgrades (the “Software”) that can be downloaded from this Website.
Software Free Trial
Once you successfully register at https://app.trezi.com/#/signup, the Software sign-up page of the Website, by creating a Trezi account, you are entitled to a one-time, free 14-day trial of the Software (“Trial Period”). You do not need to provide a credit card or any payment information either to create a Trezi account or to avail of the Trial Period. The 14-day period starts when you have accepted the Trezi End User Licensing Agreement (“Trezi EULA”) and begin to download the Trezi launcher (“Launcher”) that contains the Trezi software application (“Application”) from the Website on your desktop/laptop computer.
During the Trial Period, you will be able to use the Application offline on your computer without an Internet connection for a few days, but you will be required to grant unrestricted Internet access to the Application after that in order to continue using the Application offline for a few more days.
At the end of the Trial Period, the validity certificate associated with your account and embedded in the Launcher will automatically expire, and you will no longer be able to use the Software.
Software Subscription Plans & Payment information
At any time during the Trial Period, or at the end of the Trial Period, you may subscribe for a paid monthly or annual subscription for the Software, by logging into your account through the Website, providing and validating your billing and payment information, and choosing the appropriate paid subscription plan.
Currency of Payment and taxes
If you have a billing address in India, you will be charged in Indian Rupees (INR), and the Goods and Services Tax (GST) will be applied separately at the prevailing tax rates. If you have a billing address outside India, you will be charged in US Dollars (US$). No taxes will be levied on US Dollar payments, but any foreign transaction charges for converting non-US$ currency payments to US$ currency payments will be borne by you.
Payment options & payment gateways
If your billing address is in India, you will be redirected to the Razorpay (“Payment solution provider”) payment gateway. You do not need to create an account with Razorpay for making payments through their gateway. For one-time payments, Razorpay accepts Net Banking, e-wallets, as well as credit and debit cards issued in India. For auto-renewal subscription with recurring billing (see the section below on Auto-renewal for more details), Razorpay only accepts credit cards and does store your payment information.
If your billing address is outside India, you will be redirected to the PayPal (“Payment Solution Provider”) payment gateway. PayPal accepts credit and debit cards. For one-time payments, Paypal supports guest checkouts. For auto-renewal subscriptions with recurring billing, PayPal requires you to create/already have a PayPal account and does store your payment information.
Paid Subscription Plans - Single-User License
As per the Trezi EULA, a Single-User License is an authorization that allows the licensee the right to install the Software on any number of computers, as long as that same licensee is the only user. Further, the licensee will only be able to run one instance of the Application at any given time.
There are two Single-User License Subscription Plans available:
This plan costs US $200 (or INR 10,000 + GST) per user. The start date is the key date. Monthly subscriptions run from the start date to the same date/time in the following month. (i.e if the user subscribes on February 14, 2020 at 2:30:00 pm, your monthly subscription will be valid until March 14, 2020 at 2:29:59 pm)
The user’s credit/debit card will be charged at the time of subscription (i.e. at the beginning of the subscription period) for this amount, and the time period will begin immediately.
This plan costs US $1,920 (or INR 96,000 + GST) per user per year. The start date is the key date. Annual subscriptions run from the start date to the same date/time in the following year (i.e. if the user subscribes on February 14, 2020 at 2:30:00 pm, the subscription is valid until February 14, 2021 at 2:29:59 pm)
The user’s credit/debit card will be charged for this entire amount at the time of subscription (i.e. at the beginning of the subscription period) and the subscription time period will begin immediately. Over the time period, this works out to a monthly cost of US $160 (or INR 8,000) per user per month.
Auto-renewal of Single-User plans
You are able to control whether your monthly/annual payment plan automatically renews every month/year. If auto-renew is set to on (default is “on”), then you are giving permission to the Payment Solution Provider to automatically charge your credit/debit card every month (for the monthly subscription plan) or every year (for the annual plan). You can change the auto-renewal settings in your User Profile section under My Subscription after logging into your Trezi account on the Website.
Paid Subscription Plans - Enterprise/Team
Under Enterprise/Team Plans, we offer discounted pricing plans for companies interested in purchasing 5 or more licenses or looking for enterprise licensing. If you would like to inquire about or purchase Enterprise/Team subscriptions, please contact us via email at firstname.lastname@example.org
Educational Subscription Plans - Institutes and Students
We may offer discounted pricing plans for educational institutes and students. Students would need to create their Trezi account using their educational institute email ID and would be required to submit proof of enrollment and/or a valid student ID. If you would like to inquire about our Educational Subscription Plans, please contact us via email at email@example.com
Software Cancellation and Refunds
There is no cancellation and refunds available on the monthly licenses. On annual licenses, no cancellations and refunds are available after 14 days of use of the software.
Software Support shall comprise primarily of electronic and online support to you in order to help you locate, and on your own, identify and correct problems with the Software.
Email support is available by sending an email to firstname.lastname@example.org, outlining your support issues and/or requests, and this email ID will be monitored during SmartVizX’s office business hours, which shall ordinarily be from 10.00am through 6.00pm Indian Standard Time, Monday through Friday. 10:00AM to 6:00PM. Best efforts will be made to respond as soon as possible, but in any event no more than five (5) working days from the date the email was received.
Software support is also provided via a online service desk accessible from the Website and the Launcher, that includes:
- Knowledge base of articles & training videos
- Bug reporting facility
- Feature request facility
- Feedback facility
Support shall not include any support for your hardware (such as computer graphics drivers, computer desktop/workstations/laptop/server, virtual reality headsets) or your own access to the Internet including equipment and Internet access plans.
Additional support services may be available for additional fees. Please contact SmartVizX by sending an email to email@example.com to inquire about adding additional support features to your subscription.
How to Contact Us?
If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:
- By email: firstname.lastname@example.org
- By writing to us at:
Attn: Legal Department
SmartVizs Private Limited
Plot No. D, 107, D Block, Sector 2,
Noida – 201 301