Pricing & Cancellation Policy

SmartVizs Private Limited ("us", "we", "our", “SmartVizX”) owns and operates the https://app.trezi.com website including all sub-domains within this website (the “Website”) and owns the software product named “Trezi” and the various services and components associated with the software, including any Data Files that are packaged with the software, any documentation, both on- and offline, as well as any modifications, derivatives, updates or upgrades (the “Software”) that can be downloaded from this Website.

Software Free Trial

Once you successfully register at https://app.trezi.com/#/signup, the Software sign-up page of the Website, by creating a Trezi account, you are entitled to a one-time, free 14-day trial of the Software (“Trial Period”). You do not need to provide a credit card or any payment information either to create a Trezi account or to avail of the Trial Period. The 14-day period starts when you have accepted the Trezi End User Licensing Agreement (“Trezi EULA”) and begin to download the Trezi launcher (“Launcher”) that contains the Trezi software application (“Application”) from the Website on your desktop/laptop computer.

During the Trial Period, you will be able to use the Application offline on your computer without an Internet connection for a few days, but you will be required to grant unrestricted Internet access to the Application after that in order to continue using the Application offline for a few more days.

At the end of the Trial Period, the validity certificate associated with your account and embedded in the Launcher will automatically expire, and you will no longer be able to use the Software.

Software Subscription Plans & Payment information

At any time during the Trial Period, or at the end of the Trial Period, you may subscribe for a paid monthly or annual subscription for the Software, by logging into your account through the Website, providing and validating your billing and payment information, and choosing the appropriate paid subscription plan.

Currency of Payment and taxes

If you have a billing address in India, you will be charged in Indian Rupees (INR), and the Goods and Services Tax (GST) will be applied separately at the prevailing tax rates. If you have a billing address outside India, you will be charged in US Dollars (US$). No taxes will be levied on US Dollar payments, but any foreign transaction charges for converting non-US$ currency payments to US$ currency payments will be borne by you.

Payment options & payment gateways

If your billing address is in India, you will be redirected to the Razorpay (“Payment solution provider”) payment gateway. You do not need to create an account with Razorpay for making payments through their gateway. For one-time payments, Razorpay accepts Net Banking, e-wallets, as well as credit and debit cards issued in India. For auto-renewal subscription with recurring billing (see the section below on Auto-renewal for more details), Razorpay only accepts credit cards and does store your payment information.

If your billing address is outside India, you will be redirected to the PayPal (“Payment Solution Provider”) payment gateway. PayPal accepts credit and debit cards. For one-time payments, Paypal supports guest checkouts. For auto-renewal subscriptions with recurring billing, PayPal requires you to create/already have a PayPal account and does store your payment information.

Paid Subscription Plans - Single-User License

As per the Trezi EULA, a Single-User License is an authorization that allows the licensee the right to install the Software on any number of computers, as long as that same licensee is the only user. Further, the licensee will only be able to run one instance of the Application at any given time.

There are two Single-User License Subscription Plans available:

Monthly Plan

This plan costs US $200 (or INR 10,000 + GST) per user. The start date is the key date. Monthly subscriptions run from the start date to the same date/time in the following month. (i.e if the user subscribes on February 14, 2020 at 2:30:00 pm, your monthly subscription will be valid until March 14, 2020 at 2:29:59 pm)

The user’s credit/debit card will be charged at the time of subscription (i.e. at the beginning of the subscription period) for this amount, and the time period will begin immediately.

Annual Plan

This plan costs US $1,920 (or INR 96,000 + GST) per user per year. The start date is the key date. Annual subscriptions run from the start date to the same date/time in the following year (i.e. if the user subscribes on February 14, 2020 at 2:30:00 pm, the subscription is valid until February 14, 2021 at 2:29:59 pm)

The user’s credit/debit card will be charged for this entire amount at the time of subscription (i.e. at the beginning of the subscription period) and the subscription time period will begin immediately. Over the time period, this works out to a monthly cost of US $160 (or INR 8,000) per user per month.

Auto-renewal of Single-User plans

You are able to control whether your monthly/annual payment plan automatically renews every month/year. If auto-renew is set to on (default is “on”), then you are giving permission to the Payment Solution Provider to automatically charge your credit/debit card every month (for the monthly subscription plan) or every year (for the annual plan). You can change the auto-renewal settings in your User Profile section under My Subscription after logging into your Trezi account on the Website.

Paid Subscription Plans - Enterprise/Team

Under Enterprise/Team Plans, we offer discounted pricing plans for companies interested in purchasing 5 or more licenses or looking for enterprise licensing. If you would like to inquire about or purchase Enterprise/Team subscriptions, please contact us via email at subscriptions@trezi.com

Educational Subscription Plans - Institutes and Students

We may offer discounted pricing plans for educational institutes and students. Students would need to create their Trezi account using their educational institute email ID and would be required to submit proof of enrollment and/or a valid student ID. If you would like to inquire about our Educational Subscription Plans, please contact us via email at subscriptions@trezi.com

Software Cancellation and Refunds

There is no cancellation and refunds available on the monthly licenses. On annual licenses, no cancellations and refunds are available after 14 days of use of the software.

Software Support

Software Support shall comprise primarily of electronic and online support to you in order to help you locate, and on your own, identify and correct problems with the Software.

Email support is available by sending an email to support@trezi.com, outlining your support issues and/or requests, and this email ID will be monitored during SmartVizX’s office business hours, which shall ordinarily be from 10.00am through 6.00pm Indian Standard Time, Monday through Friday. 10:00AM to 6:00PM. Best efforts will be made to respond as soon as possible, but in any event no more than five (5) working days from the date the email was received.

Software support is also provided via a online service desk accessible from the Website and the Launcher, that includes:

FAQs
Knowledge base of articles & training videos
Bug reporting facility
Feature request facility
Feedback facility

Support shall not include any support for your hardware (such as computer graphics drivers, computer desktop/workstations/laptop/server, virtual reality headsets) or your own access to the Internet including equipment and Internet access plans.

Additional support services may be available for additional fees. Please contact SmartVizX by sending an email to support@trezi.com to inquire about adding additional support features to your subscription.

How to Contact Us?

If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:

By email: subscriptions@trezi.com
By writing to us at:
Attn: Legal Department
SmartVizs Private Limited
Plot No. D, 107, D Block, Sector 2,
Noida – 201 301
Uttar Pradesh
India

Testimonials

Physical catalogs and mockups; multiple customer iterations; last minute changes and requests - we have long endured these pain-points and still continue to. A virtual reality product like Trezi has helped us move towards being sustainable and in controlling costs which arise due to multiple and distributed stakeholder. We can now virtually decide what works and prevent real, cost-inducing errors
Praveen Rawal Managing Director, India, Singapore and SEA. Steelcase Bangalore, India

From my internal team to my customers, everyone totally believes that this is how designs have to be developed and reviewed. From pitches to design development, we have replaced all static visualization with Trezi. We now aim to extend Trezi’s application to vendors and suppliers we work with. Product selection will benefit immensely from Trezi.
Bhupendra Kumar Founder and CEO, Aeforia Architects New Delhi

We have been working with SmartVizX team on early access preview of Trezi to assess the product’s applicability beyond the design phase, in the construction process. The potential here is immense.
Asheesh Bajaj Project Manager, Hensel Phelps Austin

3D is a big part of my design thinking. While I find it easy to think in three dimensions, my customers do not necessarily have that ability. I do not blame them, they are not trained design minds. For long, I have been looking for a design product that can help me make my customers and suppliers walk and experience the design and environment I have generated. With Trezi I finally have what I have been looking for.
Sombat Ngamchalermsak Co-Founder Paperspace Asia Bangkok

I undertake projects the world over, from India to Europe, Africa and North America. I have been consistently looking for a common vocabulary to present my design thoughts to my clients from different parts of the world. After trying out multiple design visualization tools to help achieve this, I must say that Trezi is the product that is helping me finally get there.
Pranav Iyer Design Principal, Ground 11 Architects Pune

With Trezi, we no longer need to carry sheets and sheets of paper for a design review with our clients. All the sheets of paper do not ensure that clients fully understand the changes and the associated impact. Helping clients, engineering services consultants and building product manufacturers walk through and experience the proposed design in Trezi reduces many errors that typically creep later into construction.
Kulin Kapadia Founder, Alcove Design Consultants Mumbai

I am no longer explaining to my team what I want in a design. Before Trezi, I would ask my team members to build physical models to show what we wanted our customers to experience. But no more. Now, we build real-scale models for ourselves and our clients. And now, there are no errors in design when I say to the team ‘move the pergola further back and see how it feels’. We now experience it accurately, first-hand.
Prashant Kumar Founder, Studio One New Delhi

Virtual reality has become one of the most exciting new technologies. As a leading multinational office furniture manufacturer, we have been searching for virtual product simulation tools that allow customers to acquire deeper product information, reduce our mockup turnaround time and improve our marketing and sales efforts. With Trezi, we achieve all of that. Not only do our customers get to access our products and visualize them in the context of their proposed design, we are also able to provide product information in VR without the need of unnecessary physical mockups.
Chakrit Vorachacreyanan Senior Executive Vice President, International Sales Rockworth, Bangkok