Issue: The Trezi Launcher performed a background auto-update then proceeded to download the Trezi software. During the download of the software the download stops or hangs.

Cause: The Trezi Launcher is built to stay up-to-date automatically to ensure that product software, updates, and fixes may be downloaded and available for the user to install/apply. The downloads are managed by the Trezi Launcher to ensure any Internet connection issues are silently handled. However, this is not always the case.

Solution: If the download stalls, using the Pause/Resume button will trigger the Trezi Launcher to stop and restart its Internet connection. Typically this will resolve the stalled download and it will continue. As well, the user may cancel the download until a more convenient time.

The Trezi software may still be used while the download is happening and should not be affected. Go to the Folder icon on the left of the Trezi Launcher to Create or Open and existing Work Space

Yes. A credit card is not required to start a trial, just a valid email account.

Click the Get Started button for the Free Trial on this page and follow the directions to setup your Trezi account and download the software. During your trial, you’ll have access to the complete product without restrictions.

At any point during your free trial, you will have the ability to subscribe to an annual or monthly subscription of Trezi. To subscribe, simply log into your account, select the subscription plan you want and follow the prompts to set up your billing information.

No. Each Trezi subscription is assigned to a single user. Therefore, if you have 5 members of your firm for whom you wish to use Trezi, then you will need to either purchase 5 subscriptions, or contact us at subscriptions@trezi.com for an Enterprise/Team plan

You may cancel your Single-User Product subscription at any point by signing in to your Trezi account on the Website, going to the My Subscriptions area and selecting Cancel.

For complete instructions and information, refer to the Pricing & Cancellation Policy.

We expect that users will typically require a couple of hours to get used to being in a VR environment and to become familiar with the Trezi menus and navigation. Users with prior VR experience should be up and running within an hour.

Native support for Revit is being developed and is in initial testing with its availability by August 2018.

Native support for FBX is currently available for other products like Rhino and Grasshopper.

Desktop configuration

• Processor: Intel i7 4770/AMD Ryzen 5 1500X or greater
• Compatible motherboard as per the processor
• GPU: See below
• Memory: 16GB
• Storage: SSD recommended
• OS: Windows 10 64-bit
• Ports: 3x USB 3.0
• Video Output: 1x HDMI 1.4
• Updated video and system drivers

Laptop configuration

• Processor: Intel Core i7-7700HQ or better
• GPU: See below
• Memory: 16GB
• Storage: SSD recommended
• OS: Windows 10 64-bit
• Ports: 3x USB 3.0
• Video Output: 1x HDMI 1.4
• Updated video and system drivers

GPU options

NVIDIA

• Quadro series
  • Desktop: NVIDIA Quadro GV100, GP100, P6000, P5000, P4000, M6000 series, M5000
  • Mobile: NVIDIA Quadro P5200, P5000, P4000, P3200
• GeForce series
  • Desktop: Geforce GTX 970, 980, 980 Ti, Titan X, 1060, 1070, 1070 Ti, 1080, 1080 Ti, Titan XP
  • Mobile: Geforce 980, 1060, 1070, 1080

AMD

• Radeon Pro WX 9100, Radeon Pro SSG, Radeon Pro WX 7100, AMD FirePro W9100, Radeon Pro Duo
• Radeon RX Vega, Radeon RX 580, Radeon RX 480, Radeon R9 390, Radeon R9 390X, Radeon R9 Nano, Radeon R9 Fury, Radeon R9 Fury X

For the best VR experience, we recommend a clear space of 8’ x 8’. Base stations need to have a clear line of sight to each other. Avoid any shiny surfaces in front of the base stations. Users risk bumping into any furniture in the space with the VR headset on. Other devices that use IR (e.g. remotes) may not work when the base stations are on.

SmartVizX is not able to procure the VR system for its customers.

For customers in India, SmartVizX can provide a discount code that will give you a 10% discount on the list price of the HTC VIVE commercial kit.